FAQ

Here you can find answers to the questions our online shop users frequently ask.
If you do not find an answer to your question, do not hesitate to contact us at 667 6024 or ewald@ewald.ee.

HOW CAN I PAY FOR MY ORDER?

There are three payment options:
1) Bank link (Swedbank, SEB, Nordea)
2) Paypal
3) Invoice

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

The order will be shipped within 1 workday of when the payment is received. The delivery will reach you within one to two workdays if you chose Itella SmartPOST (parcel terminal) or Omniva (parcel terminal) as your delivery method.
The delivery time for an international delivery with Itella SmartPOST usually takes one to eight days depending on the target country.
You can find more information on international delivery charges and times HERE (delivery to Finland) and HERE (rest of Europe).

CAN I RETURN A PURCHASED ITEM IF IT DOESN'T SUIT ME?

If the purchased item does not suit you for whatever reason, you may exchange or return it within 14 days. Keep in mind that only items that have not been used and that still have all original labels and packaging are subject to returns and exchanging. The initial delivery fee will only be returned for full returns. The customer will pay any return costs.

WHERE CAN I PARK NEAR YOUR SHOP?

here is free parking for customers in the courtyards of Paldiski maantee 29.